or…How to configure website form settings – properly

Recently a customer parted company with us – “greener pastures” and all that. Not a problem at all.

Funny thing is we know one of their employees personally.  Just chatting over a drink they said, “it’s so frustrating, every time I reply to a contact form submission, instead of sending to the person that sent in the form it goes to the web server address. I have to change it manually”

We had a little laugh and then realised that the kind of thing we do for our customers for free and without asking, others never even bother doing.

Why is this happening?

After a website form is submitted the next step is to send it on to the website owner.

The address that sends the email must be from the same domain as the website e.g. noreply@yourdomain.com (or it will get marked as spam and never arrive at its destination)

Therefore, by default, when you reply to the email it will go to the sender of the email, not the submitter of the form.

How should it be configured?

Like this:

Sender Name Contents of the Name field(s) from the form
Sender email An email address from your own domain (e.g. noreply@yourdomain.com , website@yourdomain.com ). Note: doesn’t have to be a real mailbox, just needs to have @yourdomain.com
Additional header reply-to: contents of the “your email address” field

It’s a small tweak and very easy to implement on virtually all contact form plugins but one of those things that is really annoying if it’s not done and beyond the scope of most people who make websites for a living to bother doing!

Can you do this for us?

100% yes.  It’s exactly what we do, we build support and maintain WordPress websites.

We also extend WordPress so that it does exactly what you want it to do.

Don’t change your business to work with WordPress plugins – change WordPress to work for you.

Get in touch today!